Quality Assurance

Set the Bar High and Demand Quality

If you were assembling a cleaning staff on your own, you would have high standards. You would want things to be done a certain way, and you would want certain products to be used. The good news is that you can hand over this responsibility to Allied Universal. And you can be confident about the high standards, including a quality assurance plan, that we will put to work for you.

We Provide Quality, From Start to Finish

At Allied Universal, we exceed expectations. When you choose us as your cleaning service provider, we proactively initiate a quality assurance process that includes on-site visits from our management. In addition, you will be assigned a fully qualified and trained quality assurance representative. We will hold ourselves accountable to the specifications detailed in your customized quality assurance plan. Your plan will include bi-annual reviews that prompt quick solutions to any problems or concerns.

Our high standards start with the hiring process. All our prospective employees complete a mandatory state-of-the-art training program before they start working. They learn about our customer service standards. Our employees also learn the proper use of our specialized green cleaning equipment, are introduced to our cleaning products, and become familiar with our recycling programs. We also mandate that our employees receive emergency training, and are familiar with the evacuation routes and procedures for the buildings in which they work. Throughout their employment with us, we provide ongoing training so that we continue to offer high-quality services over time.

We believe that our ongoing training programs are essential for building better client-employee relations. When employees learn and understand the “why” and “how to” behind our procedures and practices, we see continued productivity and outstanding communications.