As hospitals and other healthcare organizations across the country move to fully re-open their facilities and resume performing elective procedures, there is much to be considered. According to the April 2020 Healthcare Advisory Board article, “Your Checklist for Resuming Elective Procedures,” there are five broad steps that a health leader should follow:
According to President Trump’s Guidelines “Opening Up America Again, Phase 1,” elective surgeries can resume, as clinically appropriate, on an outpatient basis at facilities that adhere to CMS guidelines. Prior to increasing services, staff should be made aware and trained on any new and/or changes to existing policies and procedures. Some of those policies may include:
As more patients, visitors, and staff begin to enter the environment, healthcare organizations should expect that the new policies and procedures regarding personal protective equipment (PPE) and social distancing to be tested. It is important to plan ahead and prepare for those situations. New policies and procedures may scare and agitate patients who would not typically act out. Be respectful and understanding of the situation and plan for alternative options.
Managing change begins with leadership anticipating and mitigating anxiety which accompanies these processes. Train and prepare staff with resources and pre-written scripts where appropriate.
About the Author: Lisa Terry is Vice President of Healthcare at Allied Universal®. For additional information on healthcare security, please contact Lisa.Terry@aus.com.