Allied Universal Blog

Hotel Security: Preserving Hospitality While Protecting Guests

Posted 07/08/2014 by Bob Chartier

front desk security

Business and recreational travelers demand safe and secure hotel accommodations and responsive and friendly customer service. How can hoteliers ensure that their property provides as secure an environment as possible, while maintaining friendly customer service?

As Warren Buffet said, “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” A single act of crime on your property could diminish your brand. Hotels need to partner with an experienced physical security provider, and ensure that the entire staff understands the need to keep security top of mind - always.

While maintaining friendly, responsive interactions with customers is crucial, it is also important to vigilantly follow all security protocols. Savvy hoteliers should consider the following solutions when looking to improve their property’s security:
  • Maintain security-minded customer service 
  • Review key card access 
  • Establish evergreen background screening protocol 
  • Control after-hours access 
  • Assess location and local crime statistics 
  • Train security officers to welcome and protect 
  • Bolster public/private initiatives 
  • Maintain emergency response plans 
  • Commit to ongoing training
Hotels are held to extraordinarily high standards with regard to safety and security. The open environment fostered by hotels is welcoming to guests and visitors but, unfortunately, also creates vulnerabilities that must be addressed. Ensuring that all public spaces are continually monitored by staff and security personnel is crucial in maintaining a hospitable environment.

Read more on these hotel security solutions in the article "Hotel Security: Navigating Concerns and Identifying Solutions."

Tell us - What challenges have you experienced in securing your hotel and how have you addressed them?

Bob ChartierAbout the Author
Bob Chartier was the Vice President of Key Accounts and Vice President of Manufacturing & Industrial Environments at Allied Universal until September 2016. He is a member of ASIS, BOMA and IFMA.

4 Comment(s)

  • Kathleen Crank
    279 days ago
    Providing the highest levels of safety standards and security ensures good marketing of hotels. Due to the certain characteristics of hotels, it is little difficult to design proper security and complete protection. Implementing certain things like security cameras, in- room safes from famous brand like, a1 quality safes, etc., having well trained staff, etc. can ensure security to some extent.

  • HudsonSmith
    3 years 100 days ago
    The article is worth reading, I like it very much. Have a good day! And I hope you will go on to share your new ideas.

    • Bob Chartier
      3 years 99 days ago
      Thank you, Hudson. I am pleased that you found value in the article. Stay safe!

  • Ernest White
    3 years 105 days ago
    Before I got into security I use to drive a truck..I had to lay over in a lot of hotel & motels.
    So I always worried about security. Some were good & others were not. I always tryed to stay at the good one.
    Most did not have Security people there.
    I am now at home no longer on the road. I work Security for I like helping people.


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